Rainbet Withdrawal Issues NZ
Issues With Your Transaction?
Common Withdrawal Problems and How to Fix Them
While rare, some transactions may experience errors or fail to process for several reasons. This guide covers the most frequent causes, prevention tips, and resolution steps if problems arise.
Crypto Transactions
Error With My Transaction
Transactions can occasionally fail during processing, though this is typically easy to resolve. If your transaction displays an error on yourTransactions Page, simply reach out to our team to have it cancelled.
ERC-20 Transaction Delayed
We continuously update blockchain fees to match real-time rates, but unexpected network congestion can occasionally cause short delays. If you encounter this issue, contact our team straight away and we’ll fix it as fast as possible.
Bitcoin Transaction Pending
Our team processes and approves withdrawal requests within 5 to 15 minutes. Keep in mind that cryptocurrency confirmation times can fluctuate based on your chosen network fee tier (Standard or Priority). Should blockchain fees surge unexpectedly while your transaction is processing, it may require 45 to 60 minutes for full network confirmation.
Invalid Crypto Address
Always verify the recipient address carefully before submitting, as crypto addresses are network-specific. If you submit a withdrawal using an incompatible address for the chosen currency or network, the transaction will be rejected. When this occurs, we can cancel the request and safely return the funds to your Rainbet wallet. Please note that we will only reject or cancel a transaction with your express confirmation, ensuring you never spend or lose funds without your awareness.
I Withdrew to the Wrong Address, What Can I Do?
The user bears full responsibility for supplying the correct wallet address. Once a transaction confirms on the blockchain, Rainbet holds no liability for it, as the transfer was executed according to the user’s direct instructions. As a result, we cannot provide refunds or compensation for transactions sent to incorrect addresses.
Interac Transactions
When withdrawing via Interac, the transaction notification is sent directly to the email address and phone number you supplied. Delivery times for these notifications usually range between 5 and 20 minutes. If this window has elapsed and you still haven’t received them, please try the following troubleshooting steps:
- Search for terms like “Gigadat” or “Interac” in your email’s SEARCH bar/field to filter results and display only relevant emails containing those keywords
- Check Junk/”Spam”/Trash folders in the above Search Results if prompted, or review Junk/”Spam”/Trash carefully if no search prompt appears
- Disable conversation view/email threading in your email/inbox settings, as this feature may group similar emails together, preventing messages from appearing separately/individually
If you’re still unable to find the transaction after trying these steps, we’ll need to initiate a cancellation request with our payment processor. This usually occurs if the email address you provided was incorrect or if your mail provider filtered the notification.
Please contact us via live support or at [email protected] so we can begin this process. The payment processor requires an estimated 1 to 3 business days to complete the cancellation, though it’s typically resolved much faster.
When requesting an AstroPay withdrawal, the transaction is usually completed as soon as our team approves it. If you don’t receive the funds immediately, it’s likely because you lack an active AstroPay account, or you’re in an unsupported region. In these situations, the transaction will automatically fail within 24 hours. Once that time elapses and we receive formal confirmation from AstroPay, we’ll credit the funds back to your Rainbet wallet. Please note that once a withdrawal is processed, we cannot cancel it manually until the provider confirms the failure.
For additional clarification, feel free to contact our Live Support team or email us at [email protected].