Terms and Conditions

3. Your Obligations

By accessing the Website and using the Service, you confirm and agree that:

3.1. You are at least 18 years old or have reached the minimum legal age required for gambling or gaming activities under the laws applicable to you.

We may ask you to provide documents confirming your age at any time.

3.2. You have the legal capacity to enter into a binding agreement with us.

You must not use the Website or the Service if you do not have the legal capacity to do so.

3.3. You live in a jurisdiction where gambling is legally permitted.

You must not be a resident of, or access the Service from, any country where online gambling is prohibited for residents or individuals located within that territory.

It is entirely your responsibility to confirm that using the Service is lawful in your location. Residents of restricted jurisdictions are not permitted to deposit funds or participate in gambling activities.

3.4. You must not use a VPN, proxy, or any similar technology or device intended to hide, alter, or misrepresent your actual location.

3.5. You are the authorised owner or user of every payment method used in connection with your Account.

3.6. All payments made to us must be completed in good faith.

You must not attempt to cancel, reverse, charge back, or otherwise cause a third party to reverse any payment you have made.

3.7. You understand that placing bets may result in the loss of some or all of the funds deposited into the Service.

You accept full responsibility for any such losses in accordance with these Terms.

3.8. When placing a bet, you must not use information obtained through a breach of any applicable law in the country where you were located at the time the bet was placed.

3.9. You are acting only on your own behalf as a private individual and not for another person, organisation, or commercial purpose.

3.10. You must not attempt to manipulate any market, game, feature, or other part of the Service in bad faith or in any way that could damage the integrity of the Service or negatively affect us.

3.11. You must act honestly and in good faith in all dealings with us and whenever using the Service or placing bets.

3.12. Neither you nor, where applicable, your employees, employers, representatives, agents, or family members may be registered as an Affiliate in our Affiliate Programme.

4. Restricted Use

4.1. You must not access or use the Service:

4.1.1. If you are under 18 years of age, below the legal age of majority in the jurisdiction applicable to you, unable to enter into a legally binding agreement with us, or acting as an agent or representative of a person who does not meet the applicable minimum age requirement;

4.1.2. If you live in a country where online gambling is prohibited for residents or for any person located within that jurisdiction;

4.1.3. If you are a resident of, or access the Website from, any of the following restricted jurisdictions: the United States of America and its territories; France and its territories; the Netherlands and its territories, as well as the countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten; Australia and its territories; Austria; Germany; the United Kingdom of Great Britain and Northern Ireland; or Spain;

4.1.4. To collect usernames, email addresses, or any other information belonging to other Customers by any method, including sending spam, distributing unsolicited communications, framing the Service without permission, or creating unauthorised links to it;

4.1.5. To interfere with, disrupt, improperly influence, or negatively affect the activities of other Customers or the general operation of the Service;

4.1.6. To publish or promote unsolicited commercial material, affiliate links, advertising, or any other form of solicitation, which may be removed from the Service without prior notice;

4.1.7. In any manner that, in our reasonable judgement, may be considered an attempt to: (i) cheat, defraud, or exploit the Service or another Customer; or (ii) cooperate or collude with another Customer in order to gain an unfair or dishonest advantage;

4.1.8. To collect, extract, or scrape our odds, or to infringe any of our Intellectual Property Rights; or

4.1.9. For any illegal, fraudulent, or otherwise unlawful purpose.

4.2. You may not sell, assign, or transfer your Account to another person, and you may not purchase or obtain a player account from any third party.

4.3. You are not permitted to transfer funds between player accounts in any manner.

4.4. We may terminate your Account immediately by providing written notice if you use the Service for any unauthorised purpose. Where appropriate, we may also take legal action against you.

4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising or promotional agencies, media partners, contractors, retailers, and members of their immediate families are not permitted to use the Service for real-money gambling without prior approval from the Company Director or Chief Executive Officer. If such activity is identified, the relevant Account or Accounts will be closed immediately and all bonuses and winnings will be forfeited.

4.6. Card counting in blackjack is strictly forbidden and may lead to the suspension of your Account and the withholding of any funds connected with the prohibited activity.

5. Registration

You agree that the following conditions apply whenever you use the Service:

5.1. We may reject any registration application at our sole discretion and are not required to provide the applicant with a specific reason for the refusal.

5.2. Before accessing the Service, you must personally complete the registration form and read and accept these Terms. Before you can place bets or withdraw winnings, we may require you to complete verification checks and become a verified Customer. You may be asked to provide valid identification and any other documents we consider necessary. These may include, without limitation, a copy of your passport, driving licence, or national identity card, together with a recent utility bill showing your name and residential address. We may suspend betting activity or limit certain Account functions until all requested information has been received. These checks are carried out in accordance with applicable gambling regulations and anti-money laundering requirements. You must also fund your Account using one of the payment methods listed in the payment section of the Website.

5.3. You must provide accurate contact details, including a valid email address (the “Registered Email Address”), and keep this information updated. You are responsible for ensuring that the contact details linked to your Account remain correct. Failure to do so may prevent you from receiving important Account notifications, including updates to these Terms. We identify and communicate with Customers through their Registered Email Address. You must maintain an active and unique email account, provide us with the correct address, and inform the Company of any changes. You are fully responsible for protecting your Registered Email Address against unauthorised access. The Company will not be liable for any loss or damage arising, or alleged to arise, from communications sent between the Company and the Customer through the Registered Email Address. If we are unable to contact you through the email address provided, your Account may be suspended until a valid address is supplied. If you deliberately provide false or inaccurate personal information, we may suspend your Account immediately by written notice, take legal action where appropriate, and contact the relevant authorities.

5.4. You may register only one Account with the Service. If we discover that you have created or controlled multiple Accounts, they may be closed immediately. This includes Accounts operated through representatives, relatives, associates, affiliates, connected parties, related persons, or any third party acting on your behalf. In such cases, all linked Accounts may be closed and any remaining funds may be frozen and withheld.

5.5. To assess your financial standing and verify your identity, we may request additional personal information, including your full name, or use third-party information providers that we consider appropriate. If we obtain additional personal data from third-party sources, we will inform you of the information collected.

5.6. You must keep your Service password private and secure. Where the correct Account information has been supplied, we are entitled to assume that all bets, deposits, and withdrawals were authorised and carried out by you. We recommend changing your password regularly and never sharing it with another person. You are solely responsible for protecting your password, and any failure to do so is at your own risk and expense. You should log out of the Service after each session. If you believe that your Account details are being used by someone else, your Account has been compromised, or your password has become known to a third party, you must notify us immediately. You must also contact us if your Registered Email Address has been compromised. We may request additional information or documents to verify your identity. Once we become aware of such an incident, we will suspend your Account without delay. Until suspension takes place, you remain responsible for all activity carried out through your Account, including access by third parties, whether authorised by you or not.

5.7. You must not transmit any content or information from the Service to another Customer or third party using screenshots, screen captures, or similar methods. You must also not display such content within a frame or in any format that differs from how it would normally appear when the Service URL is entered directly into a web browser.

5.8. When registering, you may use the currencies made available on the Website. These currencies may be used for deposits, withdrawals, and bets placed and matched through the Service in accordance with these Terms. Certain payment methods may not support every available currency. Where this applies, the processing currency will be displayed together with an available conversion calculator.

5.9. We are not required to open an Account for you, and the registration page on the Website is only an invitation to apply. The decision to approve or reject an Account application remains entirely at our discretion. If we refuse your application, we are not obliged to explain the reason.

5.10. After receiving your registration application, we may contact you to request further information or supporting documents where necessary to meet our legal and regulatory obligations.

6. Your Account

6.1. Your Account may support multiple currencies. Where this applies, Account balances and transactions will be displayed in the currency used for the relevant transaction.

6.2. We do not provide credit for the use of the Service.

6.3. We may suspend or close your Account if you fail to comply with these Terms, if we reasonably believe that you are not complying with them, if action is required to protect the integrity or fairness of the Service, or where we have other reasonable grounds to do so. We may not always be able to provide advance notice. If your Account is suspended or closed because of a breach of these Terms, we may cancel or void any bets and withhold funds held in the Account, including deposited funds.

6.4. We reserve the right to suspend or close any Account without prior notice. However, any contractual obligations that have already become due will still be honoured.

6.5. We may refuse, restrict, cancel, or limit any wager at any time and for any reason. This includes bets that we believe have been placed fraudulently or in an attempt to avoid our betting limits or system rules.

6.6. If funds are credited to your Account by mistake, those funds remain our property. Once the error is identified, we will notify you and remove the incorrectly credited amount from your Account.

6.7. If your Account becomes overdrawn for any reason, you will owe us the full amount of the negative balance.

6.8. You must notify us as soon as you become aware of any error affecting your Account.

6.9. Gambling should be treated only as a form of entertainment and enjoyment. You should stop playing if it is no longer enjoyable and never gamble with money you cannot afford to lose. If you believe you may have lost control of your gambling, you may request self-exclusion by scrolling to the footer of the Website and selecting “Responsible Gambling,” which will direct you to the exclusion page. A 24-hour cooling-off period will first be applied to your Account and must be confirmed by email. Once this period ends, you will receive another email allowing you to select an additional self-exclusion period.

6.10. By requesting self-exclusion, you agree not to create another Account, deposit or attempt to deposit funds, or place wagers through Rainbet. You also acknowledge that self-exclusion is a voluntary action and that Rainbet will not be liable for any losses arising during the exclusion period.

6.11. Self-exclusion is a strict responsible gambling measure and cannot be cancelled or reversed under any circumstances.

6.12. Permanent Account closure may only be completed through Customer Support after the mandatory 90-day exclusion period has expired.

6.13. If an Account is blocked because of a breach of responsible gambling rules, Rainbet will process the withdrawal of any remaining balance. No bonuses, rewards, or other promotional benefits may be claimed after the block, as the Account will be permanently closed.

6.14. You may not transfer, sell, assign, or pledge your Account to another person. This restriction includes any asset or right connected with the Account, including Account ownership, winnings, deposits, bets, legal rights, commercial rights, or related claims. It also includes, without limitation, any attempt to encumber, pledge, assign, grant usufruct over, trade, broker, mortgage, gift, or otherwise transfer such assets in cooperation with a trustee, third party, company, individual, legal entity, foundation, or association in any form.

7. Deposit of Funds

7.1. All deposits must be made from a bank account, payment account, or credit card registered in your own name. Deposits made in another currency may be converted using the daily exchange rate published by oanda.com or the prevailing rate applied by our bank or payment processor. Your Account will then be credited with the converted amount. Certain payment providers may charge additional currency conversion fees, which will be deducted from the deposited sum.

7.2. Deposits and withdrawals may be subject to fees and charges, as specified on the Website. In most cases, we cover the transaction fees applied to deposits made to your Rainbet.com Account. You remain responsible for any fees charged by your own bank or payment provider.

7.3. The Company is not a financial institution and uses third-party electronic payment processors to handle credit and debit card deposits. These transactions are not processed directly by us. When you deposit using a credit or debit card, your Account will only be credited after we receive an approval and authorisation code from the card-issuing institution. If the issuer does not approve the transaction, the funds will not be added to your Account.

7.4. You agree to pay in full all amounts, fees, and charges owed to us or to any payment provider in connection with your use of the Service. You must not initiate a chargeback, cancel, reject, or otherwise reverse any deposit. If you do so, you must reimburse us for the unpaid amount and any expenses incurred while recovering the funds. Any winnings generated using funds that were later charged back will be forfeited. You acknowledge that your player Account is not a bank account and is not guaranteed, insured, or protected by any deposit protection, banking insurance, or similar scheme in any jurisdiction, including your local jurisdiction. A chargeback may result in immediate Account closure, forfeiture of the entire balance, and legal action where necessary. Funds held in your Account do not earn interest.

7.5. If you choose to accept a promotional or bonus offer by entering a bonus code during the deposit process, you agree to the general Bonus Terms and the conditions applicable to that specific promotion.

7.6. You must not deposit funds obtained from criminal, illegal, or unauthorised activities.

7.7. If you make a deposit using a credit card, we recommend keeping a copy of the transaction records and a copy of these Terms.

7.8. Online gambling may be unlawful in the jurisdiction where you are located. Where this applies, you are not authorised to use a payment card to deposit funds on the Website. It is your responsibility to understand and comply with the laws governing online gambling in your country of residence.

7.9. Deposits made using unsupported cryptocurrencies or blockchain networks carry a significant risk of permanent loss. Rainbet accepts no responsibility for funds lost as a result of using an unsupported cryptocurrency or network.

8. Withdrawal of Funds

8.1. You may withdraw any cleared funds available in your player Account by submitting a withdrawal request in accordance with our applicable withdrawal conditions. The minimum withdrawal amount per transaction is $15, or the equivalent in another supported currency. If your Account is being closed, you may withdraw the entire remaining balance.

8.2. No withdrawal commission will apply if the deposited amount has been wagered at least once. If you choose to participate in one of the available promotions, you may be required to wager twice the standard amount before making a withdrawal.

8.3. Before approving a withdrawal, we may request photographic identification, proof of address, or additional verification measures, including a selfie, verification call, or other identity checks. We may also carry out identity verification at any time during your relationship with us.

8.4. Withdrawals must generally be processed to the same debit card, credit card, bank account, or payment method originally used to fund your Account. At our sole discretion, we may allow a withdrawal to a different payment method, but this will always be subject to additional security and verification checks.

8.5. If you wish to withdraw funds while your Account is inaccessible, inactive, locked, suspended, or closed, you must contact our Customer Support team for assistance.

8.6. We cannot guarantee that withdrawals or refunds will be processed successfully if you have breached the restricted-use provisions set out in Clauses 3.3 and 4.

8.7. All cryptocurrency deposits are subject to a 1x wagering requirement before the funds become eligible for withdrawal.

9. Promotional Codes, Affiliate Links, and Welcome Offers

Usage, Streamer, Welcome Promotion, and Related Restrictions

9.1. Any abuse of promotional codes, affiliate offers, welcome bonuses, or related rewards is strictly prohibited. This includes, without limitation, using the same code across multiple Accounts, attempting to manipulate the system, or acting in bad faith. Any such conduct may result in the forfeiture of all related funds, winnings, and bonuses.

9.2. For welcome promotion codes, the maximum amount that may be withdrawn is $50. For promotional or affiliate codes, the maximum amount that may be transferred to the regular balance after completion of the applicable wagering requirement is also $50. Any amount above this limit will be forfeited.

9.3. Restrictions connected with a promotional code will be removed once the balance generated by that code has either been fully withdrawn or completely used.

9.4. A deposit bonus promotion cannot be increased or topped up by making an additional deposit. Any further deposit made while the promotion is active may cancel your eligibility and result in the forfeiture of pending bonuses.

9.5. Users must comply with these conditions to ensure the fair and responsible use of promotional codes. Any breach may lead to enforcement measures, including the removal of funds, cancellation of bonuses, or additional Account restrictions.

9.6. The Welcome Offer is strictly available only on a Customer’s first Account. If any pattern of abuse is identified, we may confiscate all associated funds and permanently block the Account.

9.7. If Rainbet determines, at its sole discretion, that a player has engaged in any form of abuse, including bonus abuse, promotional or affiliate code misuse, deposit abuse, multi-accounting, collusion, or exploitation of technical errors, system weaknesses, or loopholes, all funds, winnings, and bonuses generated directly or indirectly from the relevant deposits, promotions, or codes may be forfeited. Rainbet may void the affected bonus, promotion, or deposit balance and withhold or recover any related winnings, even where those winnings have already been credited, processed, or withdrawn. This provision also applies to any person who knowingly assists, facilitates, or participates in such conduct, whether or not that person is the registered Account holder.

9.8. Rainbet applies a strict anti-abuse policy. Accounts identified as using the same IP address may be treated as connected or abusive, and Rainbet may, at its sole discretion, confiscate funds associated with those Accounts.

9.9. Affiliates must not operate or promote SEO-focused websites or domains that compete with Rainbet for organic traffic or branded search terms. Redirecting users from such websites to Rainbet through affiliate links is strictly prohibited. Any attempt to intercept, replace, redirect, or divert traffic already intended for Rainbet may result in the loss of commissions and termination of the affiliate Account.

10. Errors

10.1. If an error, fault, or malfunction occurs in our systems or operational processes, all affected bets will be considered void. You must notify us immediately after becoming aware of any issue involving the Service. We will not be liable to you or any third party for direct or indirect costs, expenses, losses, or claims resulting from communication failures, system errors, software bugs, viruses, or payments made because of a defect in the Service. We may void any affected games or bets and take any other reasonable measures required to correct the issue.

10.2. We make reasonable efforts to ensure that bookmaker odds are published accurately. However, if a wager is accepted because of human error or a system fault at odds that are materially different from those generally available in the market at the time, or are clearly incorrect in view of the probability of the relevant outcome, we may cancel or void that wager. We may also cancel or void any bet accepted after the relevant event had already started.

10.3. We may recover any amount mistakenly overpaid to you and adjust your Account to correct the error. Such errors may include an incorrect price or an event result entered inaccurately. If your Account does not contain enough funds to cover the amount owed, we may require you to repay the outstanding balance connected with the affected bets or wagers. We may also cancel, reduce, or remove any pending bets, whether or not they were placed using funds created by the error.

11. Rules of Play, Refunds, and Cancellations

11.1. The winner of an event will be determined according to the official result available on the date the event is settled. Decisions that are later protested, appealed, or overturned will not normally be recognised for wagering purposes.

11.2. Results published on the Website will become final after 72 hours, and no queries will be considered after that period. During the first 72 hours following publication, we may amend or reset a result only where a human error, system error, or mistake by the relevant results provider has occurred.

11.3. If the official result of a match is overturned by its governing body within the applicable payout period, all wagers on that match will be refunded.

11.4. Where a draw occurs in an event for which a draw betting option was offered, all wagers placed on either team to win or lose will be settled as losing bets. If no draw option was available, all relevant wagers will be refunded where the match ends in a draw. Where a draw option was not offered and extra time is played, the extra-time result will count.

11.5. If we are unable to verify an event result, including where the broadcast or data feed is interrupted and no alternative reliable source is available, we may declare all wagers on that event invalid and refund the stakes.

11.6. We determine the minimum and maximum wager amounts for all events and may change them at any time without prior written notice. We may also apply or adjust betting limits for individual Accounts.

11.7. Customers are solely responsible for all transactions carried out through their Accounts. Once a transaction has been completed, it cannot be altered. We are not responsible for wagers that are missing or duplicated because of Customer action and will not consider claims based solely on an alleged missing or repeated bet. Customers should review the transaction history available in the My Account section after each session to confirm that all intended wagers were accepted.

11.8. A matchup will remain valid provided that the two participating teams are correct, regardless of the league heading under which the event appears on the Website.

11.9. The dates and start times displayed for esports matches are provided for guidance only and are not guaranteed to be accurate. If a match is postponed or suspended and does not resume within 72 hours of its originally scheduled start time, all wagers on that match will be void and refunded. This does not apply to bets on whether a team or player will advance in, or win, a tournament, which will remain valid despite a postponed or suspended match.

11.10. If an event is listed on the Website with an incorrect date, wagers will remain valid according to the date officially announced by the relevant governing body.

11.11. If a team chooses to compete using substitute or stand-in players, the official result will remain valid for settlement purposes.

11.12. The Company may remove any event, market, betting option, or other product from the Website at any time.

11.13. A detailed explanation of the rules applicable to sports wagers is available on the separate Sports Betting Rules page.

12. Communications and Notices

12.1. Any communication or notice that you are required to send to us under these Terms must be submitted through the Customer Support form available on the Website.

12.2. Unless these Terms provide otherwise, any communication or notice from us may be published on the Website, sent to the Registered Email Address linked to your Account, or delivered using both methods. We will decide which communication method to use at our sole discretion.

12.3. All communications and notices exchanged under these Terms must be made in writing and in the English language. Email communications must be sent from and delivered to the Registered Email Address associated with your Account.

12.4. We may occasionally contact you by email with information about betting services, exclusive promotions, and other Rainbet.com updates. By accepting these Terms during registration, you agree to receive such messages. You may stop receiving promotional communications at any time by submitting a request to Customer Support.

13. Matters Beyond Our Control

We will not be responsible for any failure or delay in providing the Service where this results from a Force Majeure event that is reasonably beyond our control, despite the implementation of appropriate preventive measures. Such events may include natural disasters, trade or labour disputes, power failures, acts, omissions, or failures by governments or public authorities, disruption or failure of telecommunications services, or delays and failures caused by third parties. We will not be liable for any resulting loss or damage suffered by you. In these circumstances, we may suspend or cancel the Service without incurring liability.

14. Liability

14.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE DIRECT OR INDIRECT LOSS OR DAMAGE ARISING FROM OUR FAILURE TO PERFORM OUR OBLIGATIONS UNDER THESE TERMS, UNLESS WE HAVE BREACHED A LEGAL DUTY OWED TO YOU, INCLUDING WHERE DEATH OR PERSONAL INJURY IS CAUSED BY OUR NEGLIGENCE. EVEN IN SUCH CASES, WE WILL NOT BE LIABLE WHERE THE FAILURE RESULTS FROM: (I) YOUR OWN ACT, OMISSION, OR FAULT; (II) THE ACTIONS OF A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS, INCLUDING PROBLEMS INVOLVING COMMUNICATION NETWORKS, CONGESTION, CONNECTIVITY, OR YOUR COMPUTER EQUIPMENT; OR (III) EVENTS THAT NEITHER WE NOR OUR SUPPLIERS COULD REASONABLY HAVE FORESEEN OR PREVENTED, EVEN AFTER TAKING APPROPRIATE CARE. AS THE SERVICE IS PROVIDED SOLELY FOR PERSONAL CONSUMER USE, WE WILL NOT BE LIABLE FOR ANY COMMERCIAL OR BUSINESS-RELATED LOSSES.

14.2. IF WE ARE FOUND LIABLE FOR ANY MATTER ARISING UNDER OR IN CONNECTION WITH THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU WILL NOT EXCEED THE LOWER OF: (A) THE VALUE OF THE BETS OR WAGERS PLACED THROUGH YOUR ACCOUNT IN RELATION TO THE SPECIFIC BET, WAGER, OR PRODUCT THAT GAVE RISE TO THE CLAIM; OR (B) EUR €500 IN TOTAL.

14.3. WE STRONGLY RECOMMEND THAT YOU: (I) CONFIRM THAT THE SERVICE IS SUITABLE FOR AND COMPATIBLE WITH YOUR COMPUTER, DEVICE, AND SOFTWARE BEFORE USING IT; AND (II) TAKE REASONABLE SECURITY PRECAUTIONS AGAINST HARMFUL SOFTWARE, PROGRAMS, OR DEVICES, INCLUDING THE INSTALLATION AND REGULAR USE OF ANTI-VIRUS SOFTWARE.

15. Gambling by Underage Persons

15.1. If we suspect, or receive information indicating, that you are currently under 18 years of age, were under 18 when placing bets through the Service, or were below the minimum legal gambling age applicable in your jurisdiction, your Account will be suspended to prevent further betting and withdrawals. We will investigate whether you were gambling personally or acting as an agent or representative for an underage person. If we determine that you: (a) are currently underage; (b) were under the applicable minimum legal age when the bets were placed; or (c) placed bets on behalf of an underage person, all winnings currently held in or due to be credited to your Account will be retained. Any winnings obtained through the Service while underage must be repaid to us upon request. If you fail to repay such amounts, we may also recover any costs incurred in collecting them.

15.2. This clause also applies where you are at least 18 years old but place bets from a jurisdiction that requires a higher minimum legal gambling age and you have not reached that age.

15.3. If we suspect that you have breached this section or are attempting to rely on its provisions for fraudulent purposes, we may take any action reasonably required to investigate the matter, including reporting it to the appropriate law enforcement or regulatory authorities.

16. Fraud

16.1. We may pursue criminal, civil, and contractual remedies against any Customer involved in fraud, dishonesty, or criminal conduct. Payments may be withheld whenever such activity is suspected. You agree to indemnify us and repay, upon demand, all costs, charges, damages, and losses arising directly or indirectly from your fraudulent, dishonest, or criminal conduct. This may include direct, indirect, or consequential losses, loss of profits, loss of business, and damage to our reputation.

16.2. Where there is evidence or reasonable suspicion that the Service, our systems, or our games have been manipulated or misused to obtain an unfair advantage over the house, we will conduct a detailed investigation. If the investigation confirms that abuse occurred, all funds held in the relevant Account may be confiscated and the Account will be permanently disabled. This measure is intended to protect the fairness and integrity of the gaming environment for all Customers.

17. Intellectual Property

17.1. Any unauthorised use of our company name, brand name, or logo may result in legal action.

17.2. As between you and us, we exclusively own all rights relating to the Service, including our technology, software, business systems, and odds, collectively referred to as the “Systems.” You must not use your personal profile for commercial benefit, including selling profile content or status updates to advertisers. When choosing an Account nickname, you acknowledge that we may remove, restrict, or reclaim it whenever we consider this appropriate.

17.3. You may not use our website address, trademarks, trading names, visual branding, logos, collectively referred to as the “Marks,” or our odds in connection with any third-party product or service. You must also not use them in any way that may confuse Customers or members of the public, falsely suggest an association with us, or damage our reputation.

17.4. Except where these Terms expressly state otherwise, neither we nor our licensors grant you any express or implied licence, ownership right, title, or other interest in the Systems or Marks. All such rights remain exclusively reserved by us and our licensors. You must not use any automated or manual tool, program, or process to monitor, extract, copy, or reproduce Website pages or content made available through the Service. Any unauthorised use, copying, or reproduction may result in legal proceedings.

18. Your Licence

18.1. Subject to these Terms and your continued compliance with them, we grant you a limited, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Service solely for your personal and non-commercial purposes. This licence will automatically end when the agreement between you and us under these Terms is terminated.

18.2. Except in relation to content that you own, you must not modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service, any content available through it, or any software contained within it, unless expressly permitted by these Terms or elsewhere on the Website. You must not alter or combine information or content obtained through the Service with other data, publish it in any form, or engage in screen scraping, database scraping, or any similar activity intended to collect, store, reorganise, or manipulate such information.

18.3. Any breach of this Clause may also infringe our intellectual property rights or those of third parties and may expose you to civil liability, criminal prosecution, or both.

19. Your Conduct and Safety

19.1. To protect you and all other Customers, any content posted through the Service, and any conduct connected with the Service, that is unlawful, inappropriate, abusive, or otherwise undesirable is strictly prohibited and will be treated as “Prohibited Behaviour.”

19.2. If you engage in Prohibited Behaviour, or if we determine at our sole discretion that you are involved in such conduct, we may immediately suspend or terminate your Account and your access to the Service without prior notice. Legal action may also be taken against you by us, another Customer, a third party, or the relevant enforcement authorities.

19.3. Prohibited Behaviour includes, without limitation, using or accessing the Service to publish or distribute information that you know is false, misleading, or unlawful; carry out or support illegal or criminal activity; violate the privacy, legal rights, or other rights of another Customer or third party; create, distribute, or spread computer viruses; harm or exploit minors in any way; transmit content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, sexually explicit, violent, hateful, discriminatory, or otherwise objectionable; make available content that you are not legally or contractually entitled to share, including material that infringes copyright, trademarks, intellectual property rights, or other proprietary rights; distribute software viruses, malicious code, scripts, or programming content, including HTML, designed to interrupt, damage, destroy, or alter the operation or presentation of the Service, another website, software, or hardware; interfere with, disrupt, decompile, reverse engineer, intercept, emulate, or redirect the communication protocols used by the Service; create or use cheats, modifications, hacks, or other software designed to alter the Service; use software to intercept or collect information from or through the Service; retrieve or index data using robots, spiders, crawlers, or other automated tools; participate in any activity that, in our sole judgement, may result in another Customer being deceived, defrauded, or scammed; distribute unsolicited or unauthorised advertising, bulk communications, junk mail, spam, instant-message spam, chain letters, pyramid schemes, or other forms of solicitation; create Accounts through automated processes or using false, misleading, or fraudulent information; impersonate another Customer or third party; or engage in any conduct that we reasonably consider inconsistent with our business standards or the proper use of the Service. This list is not exhaustive and may be updated by us at any time. We may investigate suspected Prohibited Behaviour and take any action we consider appropriate, including removing Customer content, suspending or terminating Accounts, and taking action against any Customer or third party who directly or indirectly participates in, assists with, or knowingly permits such conduct, with or without prior notice.

20. Rainbet KYC/AML Policy

20.1. Rainbet.com may request any Know Your Customer (“KYC”) documentation it considers necessary to confirm a User’s identity and location at any time. If identity verification is not completed within 72 hours, Rainbet.com may restrict access to the Service, payments, withdrawals, and Account funds. The review of submitted documents may take up to seven business days. Failure or refusal to complete the identity verification process may result in the confiscation of funds.

During the verification process, the User must provide basic personal information and upload the following documents:

• A copy of a government-issued photographic identification document, including both sides where required;
• A selfie showing the User holding the identification document;
• A bank statement or utility bill.

Once the documents have been submitted, the User will receive a “Temporarily Approved” status. The documents will then be reviewed by the KYC Team, which will normally assess them within 24 hours and notify the User by email of one of the following outcomes:

• Approval;
• Rejection;
• A request for further information, with no change to the current status.

While the Account has “Temporarily Approved” status:

• The User may not deposit more than EUR 500 in total;
• The User may not complete any withdrawal.

KYC Process Guidelines

Proof of Identity

The identification document must meet the following requirements:

• It must include the holder’s signature, where applicable;
• The issuing country must not be a Restricted Country, including the United States of America and its territories; France and its territories; the Netherlands and its territories and countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten; Australia and its territories; Austria; Germany; the United Kingdom of Great Britain and Northern Ireland; or Spain;
• The full name must match the name registered on the Account;
• The document must not expire within the following three months;
• The document holder must be at least 18 years old.

Proof of Residence

The proof of residence must be a bank statement or utility bill and must meet the following conditions:

• The country must not be a Restricted Country, including the United States of America and its territories; France and its territories; the Netherlands and its territories and countries forming the Kingdom of the Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten; Australia and its territories; Austria; Germany; the United Kingdom of Great Britain and Northern Ireland; Spain; or Cyprus;
• The full name must match the Account holder’s name and the name shown on the proof of identity;
• The document must have been issued within the previous three months.

Selfie with Identification

The selfie must satisfy the following requirements:

• The person shown must be the same individual displayed on the identification document;
• The identification document shown in the selfie must be the same document submitted as proof of identity;
• The photograph and identification number must be clearly visible and must match the submitted document.

Notes on the KYC Process

If the KYC review is unsuccessful, the reason will be recorded and a support ticket will be created. The User will receive the ticket number together with an explanation of the issue.

Once all valid and complete documents have been received and approved, the Account will be verified.

Additional AML Measures

A User who has not successfully completed KYC verification may not make further deposits or withdrawals of any amount.

Funds may not be transferred from one Rainbet Account to another player’s Rainbet Account.

Once a User completes the KYC process successfully, the Account may be reinstated.

Failure to pass the KYC process, refusal to cooperate, or submission of false or altered documents may lead to permanent Account closure and forfeiture of all funds.

20.2. Rainbet.com may freeze or withhold funds and restrict Accounts belonging to Users who attempt to avoid verification by submitting false documents, forged materials, or any other fraudulent information.

20.3. Rainbet uses Elliptic to monitor blockchain transactions and screen cryptocurrency wallets as part of its Anti-Money Laundering (“AML”) and sanctions compliance procedures.

21. Complaints

21.1. If you have any questions or concerns regarding these Terms, you should contact our Customer Service Department using the contact options available on the Website. All communications must be sent from your Registered Email Address.

21.2. NOTWITHSTANDING THE ABOVE, WE ACCEPT NO LIABILITY TO YOU OR ANY THIRD PARTY IN CONNECTION WITH THE WAY WE RESPOND TO, REVIEW, OR TAKE ACTION REGARDING ANY COMPLAINT RECEIVED.

21.3. If a Customer disagrees with the settlement of a bet, they must submit full details of the complaint to our Customer Service Department. We will use reasonable efforts to respond within a few days and, in all cases, aim to provide a response within 28 days of receiving the complaint.

21.4. Any dispute must be submitted within three (3) days from the date on which the relevant wager was settled. Claims received after this period will not be considered. The Customer remains solely responsible for all transactions made through their Account.

21.5. If a dispute arises between you and us, our Customer Service Department will first attempt to reach a mutually acceptable resolution. If no agreement can be reached, the matter will be escalated to our management team.

21.6. If all internal efforts to resolve the dispute have been unsuccessful, the Customer may submit a complaint to our licensing authority, Gaming Services Provider N.V.

22. Links to Other Websites

The Service may include links to third-party websites that are not operated, maintained, or controlled by us.

These links are provided only for convenience. We do not investigate, monitor, or verify the accuracy, completeness, availability, accessibility, or usefulness of any linked website or its content.

The inclusion of a link does not mean that we endorse, approve, or are affiliated with the relevant website, its content, or its owners.

When visiting a third-party website, you should take the usual precautions, including reviewing its privacy policy and terms of use.

23. Assignment

You may not assign or transfer these Terms, or any rights or obligations arising under them, without our prior written consent. Such consent will not be unreasonably withheld.

We may assign or transfer any or all of our rights and obligations under these Terms to a third party without your consent, provided that the third party is capable of delivering a service of substantially similar quality. Any such transfer will be communicated by written notice published through the Service.

24. Severability

If any provision of these Terms is found by a competent authority to be invalid or unenforceable, that provision will be modified to the minimum extent necessary so that it can be enforced in a manner consistent with its original purpose and applicable law.

The validity and enforceability of all remaining provisions will not be affected.

25. Breach of These Terms

Without limiting any other rights or remedies available to us, we may suspend or terminate your Account and stop providing the Service without prior notice if, in our reasonable opinion, you have breached any material provision of these Terms.

Where such action is taken, we will notify you as soon as reasonably possible.

26. General Provisions

26.1. Term of Agreement. These Terms will remain fully effective for as long as you access or use the Service, hold the status of a Customer, or visit the Website. Any provisions intended to remain effective will continue to apply after your Account has been terminated for any reason.

26.2. Gender and Interpretation. Words used in the singular include the plural and vice versa. References to the masculine gender include the feminine and neutral genders, and references to persons include individuals, partnerships, associations, trusts, unincorporated organisations, and companies.

26.3. Waiver. No waiver by us of any actual or anticipated breach of these Terms will be valid or binding unless it is made in writing and properly signed by us. Unless expressly stated otherwise, any written waiver will apply only to the specific breach identified. Our failure to enforce any provision of these Terms at any time will not be treated as a waiver of that provision or of our right to enforce it in the future.

26.4. Acknowledgement. By accessing or using the Service, you confirm that you have read, understood, and accepted every provision of these Terms. You therefore waive any future argument, claim, demand, or legal proceeding that is inconsistent with the contents of these Terms.

26.5. Language. If there is any inconsistency between the English version of these Terms and a version translated into another language, the English version will prevail.

26.6. Governing Law. These Terms are governed by and interpreted in accordance with the laws in force in Anjouan.

26.7. Entire Agreement. These Terms form the complete agreement between you and us concerning your access to and use of the Service. They replace all previous agreements, discussions, representations, and communications, whether written or verbal, relating to the same subject matter.

These Terms are originally prepared in English and may be automatically translated into other languages for convenience. The English version is the official version and takes precedence over every translated version.