Complaints & Corrections

Rainbet.co.nz aims to keep its website information clear, current and technically accessible.

This page explains how to report incorrect content, broken links, technical problems or other concerns relating specifically to rainbet.co.nz.

What You Can Report

You can contact us about:

• Incorrect or outdated information;
• Bonus details that no longer match the destination website;
• Incorrect payment or withdrawal information;
• Broken internal or external links;
• Buttons leading to an unexpected destination;
• Images, headings or page elements displayed incorrectly;
• Accessibility problems;
• Privacy or cookie concerns;
• Content that requires clarification;
• Intellectual-property concerns;
• Other technical problems affecting rainbet.co.nz.

Content Corrections

Casino operators may change their games, bonuses, payment methods, withdrawal conditions and account requirements without notifying rainbet.co.nz.

If you identify incorrect information, please provide:

• The URL of the affected page;
• The text, table, image or statement concerned;
• An explanation of why it is incorrect;
• The correct information;
• A reliable source or screenshot, where available.

We will compare the reported information with the available evidence and update the page where a correction is justified.

Corrections may involve:

• Replacing inaccurate information;
• Adding missing context;
• Updating figures or conditions;
• Correcting a link;
• Removing an outdated statement;
• Adding a clarification;
• Updating the page’s modification date.

Minor spelling, grammar and formatting changes may be made without a separate correction notice.

Website Complaints

A complaint may relate to the content, presentation or operation of rainbet.co.nz.

When submitting a complaint, include:

• Your name;
• A valid email address;
• The relevant page URL;
• A clear description of the issue;
• The result you believe would resolve the problem;
• Supporting documents or screenshots, where relevant.

Anonymous reports may still be reviewed, but missing details can make verification more difficult.

Complaints We Cannot Resolve

Rainbet.co.nz cannot access or modify accounts held with external casino and betting operators.

We cannot resolve complaints concerning:

• Casino login problems;
• Account verification or KYC;
• Restricted or closed casino accounts;
• Deposits or withdrawals;
• Payment reversals;
• Bonus eligibility;
• Cancelled bets;
• Game results;
• Player balances;
• Self-exclusion applied by an external operator;
• Decisions made by casino customer support.

These matters must be raised directly with the relevant casino operator through its official support or complaints procedure.

Do not send rainbet.co.nz your password, complete payment-card information, identity documents, cryptocurrency private keys or wallet recovery phrase.

Affiliate-Link and Destination Complaints

Some pages contain promotional or affiliate links to external websites.

If a button or link leads to an unexpected website, please report:

• The rainbet.co.nz page containing the link;
• The text displayed on the button;
• The destination URL;
• The date and approximate time of the click;
• A screenshot, where possible.

Commercial link destinations can change. We may correct, replace or remove a link when its destination is inaccurate, unavailable or inconsistent with the surrounding content.

How We Review Reports

When we receive a sufficiently detailed report, we may:

1. Confirm the page and issue being reported;
2. Review the relevant text, link or website function;
3. Compare the claim with available sources;
4. Contact a service provider or commercial partner where necessary;
5. Correct, clarify or remove information when justified;
6. Respond to the person submitting the complaint where contact details have been provided.

The time needed to complete a review depends on the complexity of the complaint and whether information must be confirmed by an external party.

Evidence and Fair Review

A request to remove or change content is not accepted automatically.

We may consider:

• Information published by the relevant operator;
• Applicable terms and conditions;
• Screenshots and dated records;
• Technical tests;
• Archived versions of a page;
• Communications supplied by the complainant;
• Other reliable and relevant evidence.

Submissions containing incomplete, misleading or unverifiable claims may not result in a correction.

Intellectual-Property Concerns

If you believe content on rainbet.co.nz infringes copyright, trademark or another intellectual-property right, include:

• Your full name and contact details;
• The organisation or rights holder represented;
• Identification of the protected material;
• The URL of the content concerned;
• An explanation of the alleged infringement;
• Evidence of ownership or authority to act;
• The action being requested.

We may request additional information before taking action.

Privacy and Confidentiality

Information submitted as part of a complaint will be used to review and respond to the issue.

It may be shared with relevant hosting, technical, legal or commercial service providers when reasonably necessary to investigate the complaint.

Do not include sensitive personal information unless it is directly required to explain the issue.

Abusive or Misleading Submissions

We may decline to engage with messages that contain:

• Threats or abusive language;
• Spam or unrelated promotional material;
• Deliberately false information;
• Repeated claims already reviewed without new evidence;
• Requests intended to obtain passwords, account data or confidential information.

Legitimate criticism and accurately presented complaints will not be rejected merely because they are unfavourable.

Submit a Complaint or Correction

Send your request to:

Email: [email protected]

Use one of the following email subjects:

• Content Correction
• Broken Link
• Technical Problem
• Accessibility Issue
• Privacy Concern
• Affiliate Link Issue
• Formal Complaint
• Intellectual Property Notice

Please include the relevant rainbet.co.nz URL in your message.

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