How to Request Self-Exclusion for Your Account
Rainbet supports responsible gaming and gives players the option to take a break through self-exclusion. This feature temporarily locks your account and prevents access to Rainbet activities during the selected period.
To begin the self-exclusion process:
- Scroll to the Responsible Gaming section at the bottom of the website.
- Select Self-Exclusion, then click Request Self-Exclusion.
- Open the email sent to your registered address and click the confirmation link to activate the request.
Understanding Self-Exclusion
Once your request has been submitted, a mandatory 24-hour cooling-off period will begin.
After the 24-hour period ends, you will receive another email. To continue, follow the instructions in that message and choose how long you would like the self-exclusion to remain active.
Self-exclusion is an important decision and should be considered carefully before confirmation.
By proceeding, you acknowledge that:
- The decision cannot be reversed during the selected exclusion period.
- Your account will remain locked and inaccessible.
- You will not be able to participate in any activities offered by Rainbet.
- You will receive an email notification when the exclusion period has ended.
Permanent Account Exclusion
To permanently close your account, you must first complete a mandatory 24-hour self-exclusion period, followed by a continuous 90-day exclusion.
After both periods have been completed, contact the Rainbet Live Support team through chat or email to finalize the permanent account closure request.
Take time to consider the decision before proceeding. When you are ready, follow the steps above and select Confirm.
For further assistance, contact Live Support at any time or email [email protected].